Customer Experience

Our practice sets itself apart from others as we aim to bring the customers needs and wants to life. We have been on a journey of change since 2016 with our entire team embracing the new way of working within the practice of architecture. From our project tools that are cloud-based, which ensure the customer is at the heart of every conversation from anywhere in the country or world to our streamlined services which mean that you the customer only pays for what they value and need we are all about adding value and eliminating waste.

Our practice architect, Ronan McGee, MRIAI is passionate in conveying that the architectural journey is yours, the client; our job is to bring your home or space to life using the best tools and architectural merit to give you a space you can cherish and enjoy.

Voice of the Customer

As a client you want to be involved at every step of your renovation or build project and be an active part of the conversation. We know that communication is one of the most important aspects of any project giving peace of mind and confidence that irrespective of how big or small your query is, it is answered on time and given the full due diligence. Our project tool replaces email and means that you can track your project from your phone, laptop or tablet from anywhere in the world in real time with your architect and builder.

Architectural Journey

We see all stages of your architectural journey as collaborative and we want to ensure that you are part of the conversation from start to finish. Clients tell us that they struggle to keep up with emails and especially when they are many variables to your project.

From review of designs to final planning drawings for your approval to sharing information at the build stage we know that poor communication can cause budgets to increase and relationships to become strained. We understand that when you are not the architect you are often unsure of certain steps and processes so our tool provides you with easy to follow manuals and advice at every stage.

Adding Value

We are all about adding value and eliminating costly time spent on non-value work and pride ourselves as being both the coach to you the client and also an educator that will allow you to both enjoy the process and learn.

Thinking about extending or building?

CONTACT US: Tel: 051 364535.


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